A change in seasons can create extremely busy periods where your team can tire and lose their motivation which in turn can affect the customer service journey and of course soft sales.

Developing a high-performance team is an ongoing process and most motivational trainers would recommend quick blasts of motivational training four times a year in line with these busy periods to maximise soft sales and ensure you maintain a Customer Care as a Profit Source Culture!

The Bear Hotel, Cowbridge is a perfect example:

“Our team were motivated; everyone became more proactive; there was better communication and teamwork – everyone enjoyed the day. Marianne is a great trainer who involves everyone that attends.”