Services
Consultancy
Public Speaking
Mariannes motivational talks are all centred around her humorous interactions with customers all with a strong ‘customer care as a profit’ source message.
Having been a former student of the College of Music and Drama where Marianne studied to be a comedian together with her 30 years’ experience as a consultant has stood her in good stead for her talks where profit and humour most certainly come together.
Implementation
Areas of improvement
The most common area identified is the need to improve the customer experience. Just a small improvement can lead to an increase in sales, an increase in customer retention and a happier workforce.
High Morale equals High Sales and Happier Staff leads to Happier Customers
Workshops
We offer bespoke workshops in line with clients marketing objectives:
Customer care as a profit source
Customer experience management
Generating sales
Building your on line marketing strategy
Empowering people for extra ordinary performance
Making the most of social media
Marketing Support
Sales and Service development
Developing your team’s soft skills on a continuous basis will ensure you retain existing customers, obtain new customers and increase spend. The quality of customer service determines whether or not the customer will buy, and particularly whether they remain a customer. We offer bespoke seminars, training workshops and one-to-one coaching designed in line with your marketing, sales and service objectives.
Sales and Service standards
Mapping the service journey and reviewing the sales process will assist your organisation in identifying and addressing areas for improvement. This can be carried out on either a consultancy basis or during a training session which encourages a more participatory approach.
Sales and Service measurement
Mystery customer, customer feedback and competitor research provide quality information for decision making purposes. A small initial investment in an anonymous survey such as “mystery customer” can determine the next steps in maintaining this standard, year-on-year.
