About Marianne

As a multi award winning customer experience management consultant, Marianne consults businesses in the monitoring and optimization of every touchpoint a customer has with their company. Her goal is to ensure a positive and seamless experience throughout the customer journey, from initial interactions to post-purchase support, always ensuring maximum profitability.

Established in 1993 Marianne has a proven track record in generating sales through customer service and holds a prestigious award for “Customer Care as a profit source”.

Clients are generally in the hospitality sector which are service orientated and are based throughout the UK.

An Innovative leader, a specialist in training and development, Marianne empowers and engages staff and teams to reach their true potential.