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Testimonials

Our goal is to empower teams with the knowledge, skills, and strategies necessary to drive success and sustainable growth. Don’t just take our word for it – hear directly from the clients we’ve had the privilege of working with. Their feedback is a testament to the impact of our services and the long-lasting relationships we’ve built along the way.

Consultancy Testimonials

After just one session the staff were more confident in expressing their views, which lead to a change in procedures and resulted in higher service levels. We are looking forward to our next training session.
The Falcondale Hotel

The LC have teamed up with Frogmore to help drive standards in the Centre through a very detailed Mystery shopper process being implemented. Since we started working with Frogmore I have been pleased with the detail and overall quality of their work. I would certainly recommend Frogmore for this service and look forward to working with them in the future.

LC2 Swansea
The course created an opportunity for staff to refresh and further develop their knowledge of Customer Service’. ‘The staff really enjoyed the course, and the team are performing well.
National Waterfront Museum
Within minutes of meeting with Marianne, she had used her clever questioning technique to help me solve my problem. She is such an excellent mentor and clever motivator.
The Speech House Hotel

Our team were motivated; everyone became more proactive; there was better communication and teamwork – everyone enjoyed the day. Marianne is a great trainer who involves everyone that attends.

Bear Hotel
Marianne always connects with her audience and clients to bring about a truly positive outlook on what needs to be done. Marianne’s creative approach, expertise in marketing, service and sales creation helps people stay focused on their goals.
Cherry Blue
Working with Marianne was a pleasure. She got me to focus on targeting my marketing for it to become more effective. I look forward to working with her again in the near future.
Lolfa Cynin
Marianne provides honest reality checks and insightful wisdom that can be implemented for instant results and business growth.
Boss Brewing
Training with Marianne Pettifor is a real movement within the training and development arena. We wanted to upskill our people to give them more confidence to enhance their day-to-day work ethics and knowledge.
Crunch Simply Digital

Book Testimonials

I really enjoyed this book. A short, laugh out loud journey taking you through the authors early family life living in a guest house which eventually lead to a career in Customer Service. You will really want to meet Marianne, the alpine goat and particularly her mother once you read it!
Amazon Kindle Customer
A wonderful first book, a thoroughly entertaining look at family life…I am sure this is an author with much more to tell
Amazon Kindle Customer
This is an extraordinary story about an extraordinary woman. The amount of life and sheer fun which Marianne has packed into her years makes for a very good read. My only complaint is that I seem to be lazy in comparison! I understand that an extended version is in the planning stages and I am certainly looking forward to its publication. A very entertaining story which leaves the reader wanting more
Don C
Well done Marianne-I love the way your sense of humour weaves through this little book of anecdotes and memories! it’s wonderful how your close family and its experiences shaped your decision making, mind-set and direction in life…….keep writing, You’re inspirational!
Redbetty
I really enjoyed this book I just wish it was longer. Lots of laugh out loud moments but also touching.
A Hilton

This is a very entertaining book well written, informative, inspiring and at times fun.

I read this from cover to cover within a couple of days, it’s a pacey, page turning read and Marianne comes across as a very personable, down to earth, lovely lady.

What a life! She sounds a fun lady a very good read and I’d definitely say grab a copy, curl up and enjoy!

Judy Nott
It puts a smile on your face…Such a great read, I smiled right the way through, so wanted to keep reading, can’t wait for the next one. Would highly recommend this entertaining little book.
Linda Narbeth
A beautiful and funny book about Marianne’s chaotic life growing up in a Fawlty Towers style hotel run by her eccentric mum!
Karen Hutchins
Currently in the hairdressers creased Marianne I love you and your book us amazing
Debbie Buss
It’s better than antidepressants
Suzanne Oliver
Thank you so much for the wonderful book you gave me, I have already started it. You are like the welsh James Herriot – well done, it’s fabulous and I’m touched to have received a copy.
Allison (Slimming World)

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