Author name: marianne

The use of a mystery customer process is an excellent way of identifying areas for development. Well planned mystery shopping […]

Make sure you innovate not imitate when creating a presentation as everyone is suffering from presentation fatigue. Don’t let technology

Referral Marketing To practice referral marketing the first step is to let internal and external clients know you need referrals.

For many of us who provide a service rather than a tangible product it all comes down to how well

A simple way to increase soft sales it to raise the morale of your team. High Morale ensures better customer

Now is the time for Cause Related Marketing In a market where reputation and standing for something beyond the functional

The Power of Mentoring: Lessons from my journey I’ve been mentoring women for many years, but when I first began

Someone bought me an egg timer a long time ago. It times three minutes and is perfect for managing time

How do you make your customers feel valued?